Shipping Information

Our shipping rates are calculated based on the weight of the package that we ship to you. All shipments are shipped with Aloha from Honolulu, Hawaii.

HOW DO WE SHIP?

We offer shipping via UPS Ground, UPS Air and USPS (Priority Mail) for delivery within the USA. For an additional cost, you may request UPS Air service for a 3-business day delivery. International options vary, and you will be able to choose your preference during checkout.

WHEN WILL MY ORDER BE SHIPPED?

Most of the time, orders are processed and shipped within 1-2 business days. During peak shopping times such as holidays and sales, we may require additional processing and packing time depending on how high our order volume is. We thank you for your patience.

INTERNATIONAL SHIPMENTS

Foreign counties may require import documents and charge taxes and/or fees for your order. These documents and fees are the sole responsibility of the recipient and will not be included with your order. For import regulations and requirements, please consult with the receiving country’s customs office prior to ordering. Shipping companies will normally assist a consignee with small non-commercial shipments. Please note that importing goods for business use may require additional procedures.

When international customers place their first order with us, we will email a reminder that the customer is responsible for any taxes and/or fees for the country. Please respond with a simple “accept” or “agree” or “OK” so we know you understand. Once we get this, we can send your order out.

PO BOX, APO/FPO, US TERRITORIES

Shipments to PO Box, APO/FPO and US Territories will be sent by USPS Priority Mail. Some zip codes within APO/FPO prohibit coffee. Please check with the Post Office before ordering.

SINGLE ORDER WITH MULTIPLE ADDRESSES

Shipping charges will be calculated separately for each shipping address.

MAIL IN & FAX ORDERS

If you need to find out your shipping rate for a mail in or fax order, please feel welcome to call us. One of our friendly sales representatives will be more than happy to assist you. You may also go online and select the products, ship to address and shipping method from our shopping cart to calculate your shipping, without actually placing the order.

SHIPPING SPECIALS

Periodically we offer Shipping Specials which are announced by email and in various places of our website(s). The special applies only when certain conditions are met.

  • Shipping Specials apply on qualifying orders, only during promotion periods
  • Shipping Specials are only for orders shipping via UPS Ground to street addresses within the contiguous United States (lower 48 states).
  • We are very sorry, but Alaska, Hawaii, Puerto Rico, Guam & International orders are excluded from free shipping specials.
  • Shipping Specials are not available for deliveries to PO Boxes, APO, FPO or DPO addresses

ADDITIONAL QUESTIONS?

Please contact us if you have any additional questions about shipping, one of our friendly sales representatives will be happy to assist you.

Please call us Monday – Friday, 6:00 am – 3:00 pm Hawaii Standard Time.

  • From USA/Canada, call: 1-800-338-8353 or Fax: 1-800-872-0777
  • All others, call: 1-808-847-LION (5466) or Fax: 1-808-847-3434


You are very appreciated. Aloha!